The campaign deals with consumer issues ranging from fake match tickets to transferring tickets in the case of illness, to air travel, roaming charges, EU health insurance and problems shopping abroad, according to an EU statement.
A free phone consumers’ rights helpline service on 0080067891011 will also run in all EU languages throughout the tournament, based in Austria and Switzerland, from June 1.
However, as Austria’s co-hosts Switzerland is not part of the EU, fans based there will have to access any information through a pay number, 003222999696.
Which basically means that if you planned a trip to Switzerland and you get mugged, have lost your wallet and passport, are dying of a gunshot wound in the middle of nowhere and you need help, the EU will not help you. That’s the price of neutrality folks, so suck it.
Ok, so that’s not likely to happen. You’re more likely to have ‘consumer rights’ issues, as the EU suggests, and it would pay to know your rights:
EU Consumer Commissioner Meglena Kuneva:
“Our message is clear: as an EU citizen you have very strong consumer rights. Know them and use them!
We want fans to have the best possible experience when they travel to Euro 2008 – and understanding their consumer rights will help them greatly.”